Matthew Breckenridge

Johnston, Iowa, USA

matthew.breckenridge@gmail.com · GitHub · LinkedIn

IT and pharmacy operations professional with a unique blend of infrastructure management, hands-on technical troubleshooting, and clinical procurement/compliance expertise. Proven leadership in IT projects, team coordination, and customer-facing technical support, paired with deep experience managing complex pharmaceutical inventory systems and federal regulatory compliance (340B, DSCSA, DEA). Combines analytical, compliance-driven problem solving with strong vendor relationship management and a track record of mentoring and training staff.

Field Engineer / Aspiring Security Analyst

IT Professional with experience in enterprise hardware maintenance. Actively developing knowledge and skills in Active Directory, Network Design and Security, Threat Hunting, and coding/development through a robust home-lab environment as well as pursuit of certifications to prove understanding of those concepts.

Skills

Windows OS (XP-Win 11)Active DirectoryLinuxHardware SupportNetworkingProxmoxRisk AssessmentBusiness Impact AnalysisDell Enterprise Server HardwareServiceNowSalesforceMentoringLAN/WAN

Experience

Data Center Technician III — Tek Systems | Contractor at AMD

Dec-2025 – Apr-2026

  • Prepared, staged, and executed hardware lifecycle tasks (startups, shutdowns, rack/drive/switch installations) using standardized checklists and protocols; assisted other technicians with complex tasks to ensure consistent service delivery.
  • Troubleshot network issues across Layer-1, Layer-2, and Layer-3; utilized experience with Windows Server OS and Linux for administration and deployment support.
  • Decommissioned and refreshed hardware (memory upgrades, OS rebuilds) following standard procedures; administered software tools for diagnostics, testing, and firmware updates.

Field Service Engineer — Dell Technologies

May-2022 – Dec-2025

  • Performed onsite diagnostics, troubleshooting, and hardware repairs for Dell enterprise systems (PowerEdge servers, PowerScale/Isilon storage, networking equipment, etc.).
  • Replaced faulty components (e.g., motherboards, drives, power supplies) following Dell's ESD safety protocols and SLAs.
  • Provided customer training on hardware/software best practices and preventative maintenance, cultivating strong customer relationships and managing expectations throughout the service lifecycle.
  • Became a mentor to a new engineer within 3 months of employment.

Tech Support Engineer — Dell Technologies

May-2024 – Nov-2024

  • Six month cross training pilot program
  • Remote support for Isilon/PowerScale systems via log analysis and automated dial-home alerts
  • Generated action plans for field engineers; escalated per Dell KPI benchmarks
  • Helped reduce average open support case time by 2 days

IT Internship, Networking Lead — Kap Technologies/Kaplan University

Mar-2017 – May-2017

  • Led intern team on network security projects as networking department lead
  • Developed departmental SOPs and conducted weekly training sessions
  • Authored proposal to establish a National Cyber League competition team

Education

Associate of Applied Science in IT — Kaplan University (2015)
Bachelor of Applied Science in IT (Concentration: Information Security & Assurance) — Purdue University Global (2017)